FAQ BIFFF Online

A. General information


1 - When can I watch the features & short films?
The viewing period begins on the 6th of April at 7:00pm and ends on the 18th of April at 11:59pm. All the films are available during the entire festival, except if they are sold out. There are 2 films which will be available for a limited time: Seobok (15th - 18th April) and Riders of Justice (18th April from 7pm till 11:59pm).

2 - Until when do I have access to the content on the platform?
The films will no longer be available on the 19th of April. This means that movies that are then playing, will be stopped and cannot be resumed.

3 - Can I watch the films outside Belgium?
No, the content is only available in Belgium.

4 - Can I watch a rented film during the entire festival? Can projections be stopped and resumed later?
Every film has a playback period of 48 hours. Once you have started to watch a film (once you have pressed “play”), you can stop and resume viewing during the next 48 hours. After this time, if the film is still playing, it will be stopped and cannot be resumed. In case you missed the playback period, you will have to rent it again to watch it.

5 - I rented a short film bundle. How long do I have to watch the content included in the bundle?
Each item included in the bundle has a playback period of 48 hours. Once you have started to watch a short film of the bundle (once you have pressed “play”), you have 48 hours to watch it. The rest of the short films will be available even if some of the other content has already expired. Attention, once the first short film is expired, the bundle may appear as expired but this will not be the case, as the playback period applies to item by item and not for the entire bundle.

6 - What does it mean when a movie is sold out ?
All films have a maximum number of views, so it is possible that some are “sold out” as it happens in theaters when physical tickets run out.

7 - How do I create an account?

8 - How can I connect?
Click on “Sign In”. Complete the “Email address” and “Password” fields. If you have forgotten your password, click on “Forgotten your password?” You will receive an email where you can enter a new password.

9 - What happens if I forget my password?
All you have to do is click on “Forgotten your password?” on the login page, enter the email address you used when creating your account and a link to reset your password will be sent to you.

10 - How can I use a promo code?

B. Payment questions


1 - Do I have to pay for every screening?
Yes. You can purchase a film individually or, when it comes to the short films, in a bundle.

2 - Can I buy films in bundles / packs / passes?
No, the films are sold individually. Only short films are sold in bundles.

3 - Can I buy short films individually?
No, the short films are sold in bundles. Only feature films are sold individually.

4 - What kind of payment methods can I use ?
On the platform, you can only use Visa or Mastercard (once rented, you will instantly get access to the films). If you want to pay with Bancontact, you have to purchase your films directly on www.bifff.net. More information in question 5.

5 - How can I pay with bancontact ?
Go to www.bifff.net, fill your basket and pay with bancontact. We will then make the rented films available on your account. The bancontact procedure isn’t instantaneous, so it can take up to 24 hours before the films are available on your account. If you’re in a hurry, use Visa or Mastercard directly on the platform.

6 - Can I buy more than one film at the same time?
If you are buying your tickets via our website with bancontact, yes. You can buy different items at the same time. (Remember that the bancontact procedure isn’t instantaneous, so it can take up to 24 hours before the films are available on your account). If you are buying your tickets via BIFFF Online (with Mastercard or Visa) you have to buy one item at a time.

7 - I rented a film that I cannot watch. Can I be refunded?
Please check point C.2., where you’ll find all the info about how to find a solution for your technical problem. If your system really isn’t incompatible with the BIFFF Online platform, we will refund your purchase.

C. Technical questions


C.1. Devices
1 - On how many devices can I view the content of the platform simultaneously?
You cannot play a movie simultaneously on more than 3 devices. If you need to change devices, you have to go to your profile on “My Devices” and delete the previously registered device.

2 - Once a device is registered, do I have the obligation to always watch movies on it?
It is possible to change the devices (including new ones and erasing old ones). For this you will have to enter your profile on “My Devices” and delete one device to allow another to be used.

3 - Can I watch content on my iPhone/iPad?
Yes, you can watch content using Safari and this requires iOS 11.2 or later. We recommend using the latest version of your browser as earlier versions may not be supported.
Compatible with iPhone, iPad, and iPod touch.

4 - Can I watch content on my Android Device?
Yes, you can watch content using Chrome and this requires Android 6.0 or later. We recommend using the latest version of your browser as earlier versions may not be supported.

C.2 Computers requirements / Operating systems
1 - What are the system requirements?
You can use a PC with Windows 7+, a Mac with Intel, and macOS10.12 +. It’s recommended to use Windows for the correct functionality. You will need a broadband or fiber Internet connection - the dial-up connection will not work. You will find more specifications in the following questions. THIS PLATFORM DOESN’T WORK WITH LINUX.

2 - Can I watch content using my Linux device?
No, the system is not optimised for Linux.

3 - What are the requirements for Windows computers?
Operating systems: Windows 7, Windows 8.1 or Windows 10. Browsers: Google Chrome, Firefox, Microsoft Edge, Internet Explorer or Opera. It is recommended to use the latest version of the browser, as older versions may not be compatible. Internet Explorer in Windows 7 is no longer supported. You need a broadband or fiber Internet connection - the dial-up connection will not work.

4 - What are the requirements for Mac computers? Operating systems: MacOS 10.12 or later. Browsers: Google Chrome, Firefox, Safari or Opera. It is recommended to use the latest version of the browser, as older versions may not be compatible. You need a broadband or fiber Internet connection - the dial-up connection will not work.

C3. Chromecast & Airplay
1 - Can I see the content of the platform on TV / tablets?
This is possible as long as your television is compatible with Chromecast & Airplay. When you enter the screening, in the menu below you have the option to send the image to compatible devices such as TV or tablets.

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2 - How do I use Chromecast to watch my films?
Here’s how you can Chromecast to a TV from a Chrome browser on a laptop or desktop:

3 - How do I use Airplay to watch my films?
Learn how to stream content from an Apple device to your Apple TV or AirPlay 2–compatible devices with this support article.

C.4. Video issues
1 - What is the highest available video resolution?
The platform has a maximum quality of FULL HD, but you can choose lower qualities depending on the type of user connection.

2 - Problems with video? I can’t watch the film, what’s going on?
If you are unable to watch the video, check that your browser is in the list of supported browsers. We recommend that you update your browser to the latest version. Check the point “C.2 Computers requirements / Operating systems”.

3 - What connection do I need to watch the films?
The quality of the streaming will automatically adjust according to your internet speed. For High Definition (HD) streaming we recommend VDSL, cable or fibre optic connections as we cannot guarantee consistent streaming on ADSL.

4 - Why does video stop or not work properly? My connection is low, what can I do?
You may experience reading issues if your internet connection is bad or inconsistent. Try lowering the playback resolution. Please check how to do this on the image.

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5 - I can no longer watch a film / short film that I rented?
There is a playback period for all the items. Once you press play you have 48 hours to watch the content. Please check point “A. General information - Question 4”.

C.5 Subtitles
1 - How do I select the subtitles?
To select the subtitles, once you’ve pressed “Play”, you must press the “cc” button and select the language. Please check how to do this on the image.

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2 - The subtitles are very low on my screen. How can I change that ?